Users’ Satisfaction on Knowledge Centre of National Institute of Technology Agartala, India: An Evaluative Study
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Latifur Alom Ahmed, Dr. Nabin Chandra Dey, Prof. Manoj Kumar Sinha
Library Progress International
Vol.42, No.2, July-December 2022: P.309-324
DOI: 10.5958/2320-317X.2022.00033.2
Original Article
Description
Description
Users’ Satisfaction on Knowledge Centre of National Institute of Technology Agartala, India: An Evaluative Study
*Latifur Alom Ahmed, **Dr. Nabin Chandra Dey, ***Prof. Manoj Kumar Sinha
Author’s Affiliation:
*Research Scholar, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011
E-mail: latifuralom@gmail.com
**Assistant Professor, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011
E-mail: nabincdey@gmail.com
***Prof. and Dean, SVSLSc, Former Head, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011
E-mail: mksinha1965@gmail.com
Corresponding Author: Prof. Manoj Kumar Sinha, Prof. and Dean, SVSLSc, Former Head, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011
E-mail:mksinha1965@gmail.com
(Received on 23.06.2022, Revised on 04.08.2022, Accepted on 24.09.2022, Published on 15.12.2022)
How to cite this article: Ahmed L.A., Dey N.C., Sinha M.K. (2022). Users’ Satisfaction on Knowledge Centre of National Institute of Technology Agartala, India: An Evaluative Study. Library Progress International, 42(2), 309-324.
Abstract
A library’s benefits to the user community are revealed during performance evaluation and measurement. This study aims to evaluate the user satisfaction level of the Knowledge Centre of NIT Agartala. The survey method has been applied in the present study, and data were collected by physically visiting the library. Findings reveal that most users visit the library twice a week. The primary purpose of visiting the library is to use the lending facility to get their books issued and returned in time. While visiting the library, most users prefer to use books. The study also found that the users are satisfied with library collection and reading room services. In contrast, the users have a neutral attitude towards the e-services of the library.
KEYWORDS: Library collection, NIT Library, Likert Scale, e-services, Library Marketing, Social Networks, Staff Behavior
